We want you to be happy! You may return and exchange new, unused, and resalable items within 7 days of delivery for a refund; perishable and personalized items cannot be returned. We’ll also pay return shipping costs if the return is a result of our error. To get started, please enter your order number with the ship-to name or email address from your order below and we’ll guide you through the quick and easy return and exchange process.
As soon as we receive your return, we’ll credit the original credit card used. If you’d rather replace or exchange for a different item, it’s considered a new order and your original order credit card will be charged
For credit card, PayPal™, Google Checkout™, or Bill Me Later™ purchases, your returned merchandise will be credited to your original payment method. For check or money order purchases, a refund check will be sent to you. If you paid by gift certificate, you will receive a merchandise credit. If you are returning a gift, the recipient may receive in-store credit or the gift giver may receive a refund to original payment method. Please note that shipping charges are non-refundable. The cost of return shipping will be deducted from your refund.
Please note: Original delivery and return shipping charges may not be refundable. Your item(s) may also be ineligible for return or subject to a re-stocking fee per the item return and exchange policy.
You may make changes to your order before the purchase order (“PO”) is issued to the warehouse. The PO is generally issued within 15 minutes of your order. After the PO is issued, increases in quantity of the same product will be processed as new orders; other modifications to quantity or product will be treated as cancellations (see Cancellation after Order Confirmation below). To request modifications or changes to your order, please log in to your Online Order Status Page and submit your request.
Cancellation Before PO Issued:
For orders cancelled before the PO is issued, you will receive a full refund.
Cancellation After PO Issued:
- For orders cancelled after the PO is issued but before the product is shipped, you may be responsible for a restocking fee.
- Cancellation After Shipment will be subject to the returns policy.
All returns or exchanges should be initiated through the Online Order Status Page. For damaged product, immediately file a damage report with shipping carrier and notify us via the Online Order Status Page. A replacement will be sent to you. If you do not file the damaged shipment claim with the carrier, you will be refunded as per the Opened Box policy outlined above.
Your should expect to receive your refund within four weeks of pickup of your item. This allows us time to verify the condition of your returned product. We will update you throughout the process as your item is received, inspected, and your refunded is issued.